Privacy policy

Last updated: April 25, 2025

This Privacy Policy describes how borrasjoiers (hereinafter, the “Site,” “we,” or “our”) collects, uses, and discloses your personal information when visiting or using our services, making a purchase on joiersborras.com (hereinafter, the “Site”), or communicating with us in any other way regarding the Site (collectively referred to as the “Services”). For the purposes of this Privacy Policy, the terms “you” and “your” refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

Collection and Use of Your Personal Information

In order to provide the Services, we collect and have collected personal information about you from various sources, as outlined below. The information we collect and use varies based on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect to communicate with you, provide or improve the Services, fulfill any applicable legal obligations, enforce the applicable terms of service, and protect or defend the Services, our rights, those of our users, and others.

Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our Site and how you use our Services. The term “personal information” refers to information that identifies or describes you individually, as well as information that can be associated with or linked to you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

The information you provide to us directly through our Services may include the following: 

• Contact details: including your name, address, phone number, and email address.

• Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information: including your username, password, security questions, and other information used for account security purposes.

• Customer service information: including the information you choose to include in communications with us, such as when you send a message through the Services.

Some features of the Services may require you to provide certain information directly to us. You may choose not to provide this data; however, doing so may prevent you from using or accessing these features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services (hereinafter, “Usage Data”). To do this, we may use cookies, pixels, and similar technologies (hereinafter, “Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services. 

Information We Obtain from Third Parties

Lastly, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, like Shopify.

• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to prepare your orders and provide the products or services you have requested, thus fulfilling our contract with you.

• By visiting our Site, opening or clicking on emails we send, or interacting with our Services or advertisements, we, or third parties with whom we work, may collect certain information automatically using online tracking technologies, such as pixels, web beacons, software development kits, external libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. Please also refer to the following section, Third-Party Websites and Links.

  

Use of Your Personal Information 

1. Providing Services and Products: We use your personal information to provide you with the Services and to fulfill our contract with you, which includes processing your payments, preparing orders, sending notifications related to your account, as well as your purchases, returns, exchanges, or other transactions, in order to create, maintain, and manage your account, arrange shipping, facilitate returns or exchanges, in addition to other features and functionalities related to your account. We may also improve your shopping experience by allowing Shopify to link your account to other Shopify services you choose to use. In this case, Shopify will process your information according to their Privacy Policy and Consumer Privacy Policy.

2. Marketing and Advertising: We may use your personal information for promotional and marketing purposes, such as sending promotional, advertising, and marketing communications via email, text message, or postal mail, as well as showing you ads for products or services. This may include using your personal information to better tailor our Services and advertising both on our Site and on other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Article 6(1)(f) of the GDPR.

3. Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other details with anyone. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website, both for you and for other customers, in accordance with Article 6(1)(f) of the GDPR.

4. Communications and Service Improvement: We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to respond to you, as well as to provide effective services and maintain our business relationship with you, in accordance with Article 6(1)(f) of the GDPR. 

Cookies

Just like many other websites, our Site also uses cookies. For specific information about the cookies we use related to the operation of our store with Shopify, see Shopify Cookies Policy. We use cookies to operate and improve our Site and our Services (including remembering your actions and preferences), as well as to generate reports and statistics and better understand user interaction with our Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize the services, products, and advertising on our Site and other websites.

Most browsers accept cookies automatically by default, but you can opt to configure your browser to delete or reject cookies through your browser settings. Please note that deleting or blocking cookies may negatively affect your user experience and may cause some Services, including certain general features and functionalities, to work improperly or become unavailable. Additionally, blocking cookies may not completely prevent sharing information with third parties, such as our advertising partners.

Disclosure of Your Personal Information

Under certain circumstances, we may disclose your personal information to third parties for purposes of fulfilling contracts, legitimate interests, or other reasons outlined in this Privacy Policy. Such circumstances may include the following:

• With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data reporting and analytics, customer service, cloud storage, preparation, and shipping).

• With business and marketing partners to show you advertising and provide services to you. Our business and marketing partners will use your information according to their own privacy notices.

• When you indicate, request, or otherwise consent to us disclosing certain information to third parties, such as for sending you products or through the use of social media widgets or login integrations with your consent.

• With our affiliates or otherwise within the scope of our business group, in our legitimate interest to successfully operate a business.

• In relation to business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, as well as our rights, those of our users, and others.

Personal Information We Obtain

In certain circumstances, we may disclose your personal information to third parties for the purpose of fulfilling contracts, legitimate purposes, or other reasons as stated in this Privacy Policy. Such circumstances may include the following:

• To providers or other third parties who perform services on our behalf (e.g., IT management, payment processing, data reporting and analytics, customer service, cloud storage, order preparation, and shipping).

• To commercial and marketing partners to show you advertisements and provide you with services. Our commercial and marketing partners will use your information in accordance with their own privacy notices.

• When you indicate, request, or otherwise consent to us sharing certain information with third parties, such as for sending you products or through the use of social media widgets or login integrations with your consent.

• To our affiliates or otherwise within our business group, in our legitimate interest to run a successful business.

• In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce the applicable terms of service, and protect or defend the Services, as well as our rights, our users’ rights, and others’ rights. 

In the past 12 months, we have disclosed the following categories of personal and sensitive information about users for the purposes described above in “Collection and Use of Your Personal Information” and “Disclosure of Your Personal Information”:

Category	Categories of Recipients
Identifiers (such as basic contact details and specific order and account information)	Personal information described in the California Customer Records statute, such as basic contact details and specific order and account information.
Commercial information (such as order data, purchase information, and customer service information)	Suppliers and third parties providing services on our behalf (e.g., IT providers, payment processors, compliance partners, customer service providers, and data reporting and analytics providers).
Internet or other similar network activity (such as usage data)	Commercial and marketing partners.
Geolocation data (such as locations determined by IP address or other technical measures)	Affiliates.

 

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information to engage in advertising and marketing activities as described below.

We have “sold” and “shared” (as these terms are defined under applicable law) personal information in the last 12 months for the purpose of participating in advertising and marketing activities as indicated below.

Personal Information Category	Categories of Recipients
Identifiers such as name, email address, and phone number	Commercial and marketing partners.
Commercial information such as records of products or services purchased	Commercial and marketing partners.
Usage data	Commercial and marketing partners.

 

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to non-affiliated sites or sites not under our control, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee or are responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide on public or semi-public sites, including information you share on external social media platforms, may also be visible to other users of the Services and/or users of those external platforms, without limitation as to its use by us or third parties. Our inclusion of such links does not imply any promotion of the content of these platforms or their owners or operators, except as disclosed in the Services.

 Children’s Data

Our Services are not intended for use by children, so we do not intentionally collect any personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details provided below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as these terms are defined under applicable law) personal information of minors under 16 years old.

 Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, so we cannot guarantee “perfect security.” Additionally, information you send to us may not be secure while in transit. Therefore, we recommend that you do not use unsecured channels to communicate sensitive or confidential information.

The retention period of your personal information depends on various factors, such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute, and they may only apply in certain circumstances, which could allow us to reject your request in some cases and as permitted by law.

1. Right of Access: You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.

2. Right to Deletion: You may have the right to request the deletion of the personal information we hold about you.

3. Right to Correction: You may have the right to request the correction of any inaccurate personal information we hold about you.

4. Right to Portability: You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party, under certain circumstances and with certain exceptions.

5. Right to Opt-out of Sale, Sharing, or Targeted Advertising: You may have the right to request that we do not “sell” or “share” your personal information or opt out of processing your personal information for “targeted advertising” purposes, as defined under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control (GPC) signal enabled, depending on your location, this will be treated as an opt-out request for participation in the “sale” or “sharing” of information for the device and browser you use to visit the Site.

6. Restriction of Processing: You may have the right to request that we stop or restrict the processing of your personal information.

7. Withdrawal of Consent: If we rely on your consent to process your personal information, you may have the right to withdraw that consent.

8. Appeal: You may have the right to appeal our decision if we refuse to process your request. To do so, you can respond directly to our denial.

9. Management of Communication Preferences: We may send you promotional emails, and you can opt-out at any time through the unsubscribe option available in the emails we send. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You may exercise any of these rights as indicated on our Site or by contacting us using the details provided below.

Please note that exercising any of these rights will not result in any form of discrimination on our part. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantial response to your request. Under applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting agent requests, we will require proof that you have authorized the agent to act on your behalf. We may also need to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law. 

Claims

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with the response we have provided to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us through the contact details provided below, or you may file your complaint with the relevant local data protection authority. For the EEA, you will find a list of the authorities responsible for data protection oversight here.

International Users

Please note that we may transfer, store, and process your personal information outside of the country you reside in. Your personal information may also be processed by personnel and service providers of third parties and partners in those countries.

If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or any equivalent contract issued by the competent authority of the United Kingdom, as appropriate, unless the data transfer occurs to countries that provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can contact us by phone, email us at info@joiersborras.com, or reach us at the following address: Calle Portalet 3, Tarragona, T, 43003, Spain.

For the purposes of applicable data protection laws, and unless expressly stated otherwise, we are the data controller of your personal information.