Privacy policy

INTELLECTUAL PROPERTY

All copyright, trademarks and other intellectual property rights in all material or content published as part of this website belong to the company that provides us with the license for its use. You may use this material only if you are expressly authorized by us. The prices of the items may be subject to change. The company is not responsible for errors in the information published on this website. For questions or comments about the content of this website, please contact us at: joiersborras@gmail.com.

PRIVACY POLICY

This privacy policy sets out how JOIERSBORRÀS uses and protects any information that you agree to provide when you use this website. JOIERSBORRÀS is committed to ensuring the protection of your privacy. If you provide us with information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement. JOIERSBORRÀS may occasionally modify this policy by updating this page, therefore, we recommend that you review it periodically to ensure that you agree to any changes.

WHAT WE COLLECT

We may collect the following information:

  • Name.
  • Contact information, including email address.
  • Demographic information, such as zip code, preferences and interests.
  • Other relevant data for surveys and/or offers to customers.

For the complete list of cookies we collect, see the "List of cookies we collect" section.

WHAT WE DO WITH THE INFORMATION WE COLLECT

We need this information to understand your needs and offer you a better service, in particular for the following reasons:

  • Internal record keeping.
  • Improving our products and services.
  • Periodic sending of promotional emails about new products, special offers or other information that may be of interest to you, to the email address you have provided.
  • From time to time, we may use the information to contact you for market research purposes. We may contact you by email, telephone, fax or postal mail.
  • Website customization according to your interests.

SECURITY

We are committed to ensuring the security of your information. To prevent unauthorized access or disclosure, we have established appropriate physical, electronic, and managerial procedures to protect and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once accepted, the file is added, and the cookie helps analyze web traffic. Cookies allow web applications to provide a personalized response, adapting their operations to your needs by collecting and remembering information about your preferences.

We use cookies to record traffic and identify which pages are being used. This helps us analyze data about website traffic and improve it to better suit the needs of our users. This information is only used for statistical analysis purposes, and the data is deleted from the system after processing.

In general, cookies help us provide you with a better experience on the website by allowing us to monitor which pages you find useful and which you do not. Cookies do not give us access to your computer or any personal information you do not provide. You can choose to accept or reject cookies. Most web browsers automatically accept cookies, but you can change your browser settings to reject them if you prefer. Please note that this may affect your experience on the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we have no control over these other websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide during your visit to these sites. You should review the privacy policy applicable to the website in question.

CONTROL OF YOUR PERSONAL INFORMATION

You can choose to restrict the collection or use of your personal information in the following ways:

  • When you fill out a form on the website, look for the box where you can check to indicate that you do not want your information to be used for direct marketing.
  • If you have previously consented to us using your personal information for direct marketing purposes, you can change your mind at any time by writing to us or sending us an email at joiersborras@gmail.com.
  • We will not sell, distribute or transfer your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information from third parties that we believe may be of interest to you, if you indicate that you wish to receive it.
  • You can request details about the personal information we hold under the Data Protection Act 1998.
  • If you believe that any information we are holding is incorrect or incomplete, please write to us or email us as soon as possible. We will promptly correct any incorrect information.

If you need more adjustments or add any details, let me know!

LIST OF COOKIES WE COLLECT

wp_woocommerce_session_* : WooCommerce session cookie for website operation.

wordpress_logged_in_* : WordPress cookie for the operation of registered users, valid for 15 days.

woocommerce_cart_hash : WooCommerce session cookie for the operation of the online store.

woocommerce_recently_viewed_hash : WooCommerce session cookie for the operation of the online store.

woocommerce_items_in_cart : WooCommerce session cookie for the shopping cart.

.paypal.com : PayPal Inc. session cookie to access the online store's secure payment gateway.

_icl_current_language : Cookie from the WooCommerce Multilingual plugin, valid for 24 hours, to store the website's language value.

_utma : Google Analytics cookie valid for 2 years, used to distinguish users and sessions.

_utmb : Google Analytics cookie valid for 30 minutes, used to determine new sessions/visits.

_utmc : Google Analytics session cookie used to determine new sessions or visits.

_utmz : Google Analytics cookie valid for 6 months, used to store the source of traffic or the campaign that explains how the user reached the website.

PURCHASE CONDITIONS

This section details the terms and conditions applicable to the purchase of products through the website www.joiersborras.com . Placing an order through this website implies full acceptance of the "Purchase Conditions", as well as our "Privacy Policies" and "Data Protection". JOIERSBORRÀS reserves the right to modify these conditions, the applicable conditions being those in force at all times.

1. GENERAL INFORMATION

In accordance with article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), the company's identifying data is as follows: The website www.joiersborras.com operates under the name JOIERSBORRÀS, owned by T6 Jordi Borras SL, with CIF B43555325 and registered office at Carrer Portalet nº3, 43003 Tarragona. Contact telephone number: 977 230 875. Contact email: joiersborras@gmail.com. The company's purpose is the wholesale and retail trade of jewelry and goldsmithing items, both online and by any other means.

2. PRODUCT DESCRIPTION

The detailed description of the products shown on www.joiersborras.com is based on the information and images provided by JOIERSBORRÀS (for which the company reserves all rights of use) and/or on information and images provided by the suppliers. JOIERSBORRÀS has been authorized to use the registered trade names or trademarks that appear on the website. The company is not responsible for possible errors in the information or characteristics of the published products.

3. PRODUCT AVAILABILITY

The availability of products on the website is kept up to date according to the available stock. All orders are subject to the availability of the products. JOIERSBORRÀS will not intentionally put more units on sale than are in stock. If, due to uncontrollable causes or unintentional errors, a product that is not available in stock is sold, JOIERSBORRÀS undertakes to act in good faith and offer the following options to the user:

  • Refund any amount paid without any penalty, using the same means of payment originally used.
  • Replace the product with another model of equal quality and value, available in stock, with the customer's consent.
  • If the product is expected to be available soon, it will be shipped on a new delivery date.

4. PRICE

The prices of the products presented on www.joiersborras.com include VAT (applicable percentage according to the legislation in force at any time), unless otherwise indicated. The prices do not include delivery costs, unless otherwise indicated.

JOIERSBORRÀS reserves the right to correct any error in the prices of the published items. If an error is detected in the final price of an item, JOIERSBORRÀS undertakes to notify users as soon as possible of the new selling price, offering them the possibility of reconfirming the order or canceling it. If the user cannot be contacted, the order will be considered cancelled and the amount of the erroneous price, if paid, will be returned to the customer.

JOIERSBORRÀS is not obliged to provide the product at the incorrect price, even if the order has been confirmed. The prices of the items published on the website may vary. However, any changes will not affect orders for which a confirmation email has been sent.

5. ELIGIBILITY TO MAKE PURCHASES

The user declares and guarantees that he will use this website only to make legally valid inquiries or orders and not to acquire products with the intention of resale or distribution for commercial profit. In the event of detecting a false or fraudulent order, JOIERSBORRÀS reserves the right to cancel it and return the payment made without penalty.

The user undertakes to provide true and accurate information when placing an order, authorizing JOIERSBORRÀS to use this information to contact him if necessary. If the user does not provide all the required information, the order cannot be processed. By placing an order through the website, the user declares that he is of legal age and has the legal authority to sign contracts.

6. WARRANTY

In accordance with Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods, the manufacturer or brand of the purchased product must respond to customers for production defects existing at the time of delivery and observed during the following 2 years. Customers must notify any incident due to production defects within 2 months of the incident being detected. If the manufacturer confirms the existence of a production defect, the item will be repaired or replaced, provided that it is technically possible and the notification is made within the established deadlines.

The following cases will not be considered production defects:

  • General damage caused by improper or abnormal use of the product.
  • Bumps and scratches resulting from normal use of the product.
  • Loosening or breakage of gems or other applied elements.
  • Stains or changes in the brightness of metals, gems or other elements caused by external chemical agents.
  • Allergies.

Any warranty will be void if the product is handled by personnel not authorized by the manufacturer. Any other claim is excluded, except for the buyer's rights against the manufacturer according to current legislation.

7. DATA PRIVACY POLICY

In accordance with Organic Law 15/1999, of December 13, on the Protection of Personal Data, we inform you that the personal data that the user provides during the registration and purchase process through www.joiersborras.com will be included in the files of T6 Jordi Borras SL, for the following purposes:

  • Facilitate the provision of services requested by the user.
  • Keep users informed about the products and services offered by JOIERSBORRÀS through electronic and/or physical means.

All data requested through the website is necessary for the correct provision of the services. JOIERSBORRÀS will not be able to guarantee the proper provision of the services if all the data requested during the registration and purchase process is not provided, including data marked as optional. Personal data will be stored and managed with due confidentiality, applying the security measures established to prevent unauthorized access, improper use, manipulation, deterioration or loss of data. The user may exercise the rights of access, rectification and cancellation of their personal data by sending a request to the email address: joiersborras@gmail.com.

8. PREVENTION OF MONEY LAUNDERING AND TERRORISM FINANCING

In accordance with article 4 of Law 10/2010, of April 28, on the prevention of money laundering and terrorist financing, customers affirm and declare that they are the real parties involved in the operation. Their data may be transmitted to public administrations with the right of access according to current legislation. If the purchase amount exceeds €1,000, customers must identify themselves with a copy of their valid ID card or passport. JOIERSBORRÀS reserves the right to hold the order until the customer's identity is confirmed.

9. MODIFICATION OF PURCHASE CONDITIONS

JOIERSBORRÀS reserves the right to modify the established conditions at any time, publishing the new conditions in a proper manner on this website. These conditions will be valid until they are modified by other duly published conditions.

10. APPLICABLE LEGISLATION

The use of the website and the purchase contracts made on www.joiersborras.com are governed by Spanish law. In the event of a dispute regarding these purchase conditions, the jurisdiction will be that of the Spanish courts.